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More moving update

Posted on 2009.07.29 at 11:05


neverjaunty at 2009-08-04 02:05 (UTC) (Link)
Let me expand: at some point we tried to switch from Verizon to Comcast. The local installers made a mess, got Samwise to sign a piece of paper they claimed "just shows we were here and installed it" (it wasn't - had a whole bunch of disclaimers on it), and then it didn't work properly. We also found out that they do not guarantee a connection will work if you have more than one computer, that is, if (like many people) you have a router allowing multiple computers to run off your connection. That, we were told, required a special and extra-cost Comcast Networking.
zhaneel69 at 2009-08-04 02:16 (UTC) (Link)
Ah. Standard Comcast bullshit.

We know they don't gaurantee the connection (but ours has worked fine because chesh can setup and maintain the router/etc.) for more than one comp. The installers are royal pain and I did just deal with one who setup my connection (after the outer line broke), locked me out of my account (Grr) and in spite of promising no charge, I got charged later that month. So I bitched at customer service on the service (they got me back into my account) and bitched when I got my bill and they reversed the charges.

So, while that completely means I shouldn't give them my business, my experiences with Verizon as a cell company aren't hugely better and in general we prefer cable to DSL (though chesh would love some fiber *sigh*). I thought you perhaps meant that the service was slow/intermittent compared to DSL.
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